Terms and conditions

These Terms & Conditions apply to all purchases made through The Bennett Family website. By placing an order with us, you agree to the terms outlined below.

1. Applicability

By placing an order through our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.

2. Product Information

We do our best to ensure that all product descriptions, images, prices, and other information on our website are accurate and up to date.

However, occasional typographical errors, inaccuracies, or differences in colour and appearance may occur. Product colours may also vary slightly depending on your screen or device settings.

3. Ordering and Payment

Orders are processed after full payment has been received.

Available payment methods may vary depending on the customer's country or region. Customers are responsible for checking which payment methods are available at checkout.

We reserve the right to cancel or refuse an order in the event of a pricing error, suspected fraud, unavailable stock, or other exceptional circumstances. If payment has already been made, the applicable amount will be refunded.

4. Processing and Delivery

Our estimated delivery times are:

• Processing time: 1–3 business days

• Shipping time: approximately 3–7 business days, depending on the delivery location

Orders may be shipped directly from our international fulfilment partners, including fulfilment locations in China.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, such as customs procedures, carrier delays, public holidays, or unusually high order volumes.

Customers are responsible for providing complete and accurate delivery details when placing an order.

5. Returns and Cancellations

For information about returns, refunds, eligibility requirements, and applicable return costs, please refer to our separate Return & Refund Policy.

6. Liability

The Bennett Family cannot be held responsible for the loss of a shipment after tracking information confirms that the package has been delivered to the address provided by the customer.

Customers are responsible for carefully checking their delivery address before completing an order.

Our liability is otherwise limited to the extent permitted by applicable law.

7. Intellectual Property

All content on The Bennett Family website, including text, photographs, images, graphics, branding, and logos, is owned by The Bennett Family or the respective rights holders.

This content may not be copied, reproduced, distributed, or otherwise used without prior permission.

8. Complaints Procedure

If you have a complaint regarding your order, a product, or your experience with us, please contact us in writing at:

info@thebennettfamily-oakville.com

We aim to respond to complaints within 5 working days.

9. Applicable Law

These Terms & Conditions are governed by Dutch law.

Contact

If you have any questions regarding these Terms & Conditions, please contact us at:

The Bennett Family
Email: info@thebennettfamily-oakville.com