How can I get in contact with you?

You can contact our customer service team at info@thebennettfamily-oakville.com.

Send us an email and we will respond as quickly as possible. To help us assist you efficiently, please avoid sending multiple messages regarding the same inquiry.

Please note that we do not currently provide customer service through Instagram or Facebook.

Which payment methods are available?

The available payment methods will be displayed during checkout and may vary depending on your country or region.

Depending on availability, payment options may include:

• Visa

• Mastercard

• American Express

• Apple Pay

• Google Pay

• Shop Pay

• Other supported local payment methods

Payment is processed securely when your order is completed.

How long does it take to receive my order?

Orders are generally delivered within approximately 3–7 business days after processing, depending on your location.

Please note that delivery times are estimates and may be affected by carrier delays, customs procedures, public holidays, or other circumstances outside our control.

For more information, please refer to our Shipping Policy.

When will my order be dispatched?

Most orders are processed within 1–3 business days after purchase.

Orders are generally not processed during weekends or public holidays. Processing times may occasionally vary depending on product availability or unusually high order volumes.

For more information, please visit our Shipping Policy.

Where can I find my order information?

After completing your order, you will receive an order confirmation at the email address provided during checkout.

If you cannot find your confirmation email, please check your spam or junk folder.

Once your order has been shipped, you will receive tracking information where available. You can also follow your shipment through our Track Your Order page.

Can I change the delivery address for my order?

If your order has not yet entered the fulfilment process, we may be able to update your shipping address.

Please contact us as soon as possible at info@thebennettfamily-oakville.com.

Once an order has been processed or shipped, we cannot guarantee that the delivery address can still be changed.

Customers are responsible for providing complete and accurate delivery information during checkout.

What happens if my package is lost?

If your tracking information has not been updated for an extended period or your package appears to be lost, please contact us so we can help you determine the appropriate next step.

If tracking confirms that a package has been delivered to the address provided with your order, The Bennett Family cannot be held responsible for loss or theft after delivery.

Will my shipping costs be refunded if I make a return?

Unless otherwise required by applicable law, original shipping costs, return shipping costs, customs duties, and taxes are generally non-refundable.

Please refer to our Return & Refund Policy for complete information.

What if I’m unsure about sizing?

We want to help you find the best possible fit.

Please refer to the size information provided on the relevant product page. If you have additional questions about the sizing or fit of a particular item, feel free to contact us at info@thebennettfamily-oakville.com before placing your order.

Why was my order cancelled?

In rare circumstances, an order may be cancelled because of payment issues, unavailable stock, incorrect pricing, suspected fraud, or other exceptional circumstances.

If your order has been cancelled and you would like more information, please contact our customer service team and we will be happy to assist you.

How can I cancel my order if I change my mind?

Our fulfilment process begins shortly after an order is placed.

If you would like to request a cancellation, please contact us as soon as possible and within 24 hours of placing your order.

We cannot guarantee that an order can be cancelled once it has entered the fulfilment or shipping process.

What if I ordered the wrong item or size?

Please contact us as soon as possible if you notice a mistake with your order.

If the order has not yet been processed, we may be able to make an adjustment. Once an order has been processed or shipped, changes can no longer be guaranteed.

How can I check the status of my order?

Once your order has been processed and shipped, tracking information will be sent to the email address provided during checkout, where available.

You can use this information on our Track Your Order page to follow the progress of your shipment.

How do I return an item?

If you would like to return an item, please contact us at info@thebennettfamily-oakville.com within the applicable return period.

For full information regarding eligibility, return costs, instructions, and refunds, please visit our Return & Refund Policy.