Shipping and delivery

At The Bennett Family, we strive to deliver your order as quickly and accurately as possible. This Shipping Policy explains our processing times, estimated delivery times, shipping methods, and responsibilities.

Processing Time

Orders are typically processed within 1–3 business days.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Delivery Time

The estimated shipping time is approximately 3–7 business days, depending on your delivery location.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including:

  • High order volumes

  • Carrier delays

  • Public holidays

  • Weather conditions

  • Customs procedures

Shipping Method and Origin

Orders may be shipped directly from our international fulfilment partners, including fulfilment locations in China.

Depending on the destination country and applicable regulations, customs duties, import taxes, or other fees may apply.

Shipping Costs

Any applicable shipping costs are displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, package characteristics, and selected shipping method.

Responsibility for Delivery

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible and preferably within 24 hours of placing your order. We cannot guarantee that an address can be changed once an order has entered the fulfilment process.

If tracking information confirms that a package has been delivered to the address provided with the order, The Bennett Family cannot be held responsible for loss or theft after delivery.

Tracking Your Order

When tracking information is available, you will receive it by email after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Contact

If you have any questions regarding shipping or the delivery of your order, please contact us at:

The Bennett Family
Email: info@thebennettfamily-oakville.com